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Bike Force – Fremantle

Updated December 1, 2009:  Was just reading this posting and realised that I never ever received my loyalty program card. Guess I was not considered a loyal customer after all.

February 15, 2009: Had an urgent need for a rear tail light (for some reason I keep loosing them off the bike) and was passing so dropped into Bike Force Fremantle.  They didn’t have wanted I wanted (Planet Bike Super Flash) but they do now have a loyalty program which is free to join. Once you get your card (takes about five days) you get 15% off parts and accessories at the Fremantle store only.  Worth signing up for in my view.

As it seems to be getting harder coming across a good bike shop (see this post for my experience with Fleet Cycles as an example) I thought I would give a heads-up to Bike Force in Fremantle. My last experience with Bike Force at Fremantle was in July 2007 when I was shopping for my first bike. Lets just say I was less than impressed and walked off into Fleet Cycles. Maybe that was a mistake.

Today I was riding in Fremantle when I broke a chain. Knowing Bike Force was close, I got on the phone to them and yep they could do the chain straight away, no problems. They where true to their promise, where  quick and friendly while I waited the fix of the chain.

What really impressed me but, was the look of the shop. It has changed hands since I last visited and is really a great looking store with a good range of road bikes including Trek, Masi, Ridley as well as others. The accessories are more suited to roadies from what I saw, which again is a nice change from my local bikes shops (LBS).

As an added bonus it has a little coffee shop attached and they run group rides out of the store on Saturday mornings. December 13, 2009: The coffee shop is no more (more retail space for the bike shop now) and the group rides are now know as Freo Wheelers and now start at the Tropicana Cafe in High Street.

Worth checking out in my view, especially now it has changed hands.

11 Responses to Bike Force – Fremantle

  1. ironmandreamer December 7, 2009 at 2:30 AM #

    I recieved my Loyalty Card, no problems, and have taken advantage of the 15% discount now on a number of occassions. For many items deducting the 15% makes on-line purchases plus postage not worth the effort. My card was behind the counter and I picked it up next time I was in the store; have you been back? Did you just assume it would be posted? If yes, are you (Aushiker) out of order in posting a negative comment?

  2. ironmandreamer December 7, 2009 at 10:30 AM #

    I recieved my Loyalty Card, no problems, and have taken advantage of the 15% discount now on a number of occassions. For many items deducting the 15% makes on-line purchases plus postage not worth the effort. My card was behind the counter and I picked it up next time I was in the store; have you been back? Did you just assume it would be posted? If yes, are you (Aushiker) out of order in posting a negative comment?

  3. Aushiker December 7, 2009 at 4:52 AM #

    Hi ironmandreamer. Good to hear you received your card and you are enjoying the discount. As far as I can recall I was told the card would be posted out, but then it was some months ago. Yes I have been back to the store since February, including a visit looking at a possible new bike and no mention of the card was made.

    So in my view my comments are factual (i.e., I haven’t received my card) and as to my “loyalty” comment; I have no issues with it. If I ever receive my card from Bike Force then I will happily updated the posting; until then readers can form their own opinions.

    Regards
    Andrew

  4. Aushiker December 7, 2009 at 4:52 AM #

    Hi ironmandreamer. Good to hear you received your card and you are enjoying the discount. As far as I can recall I was told the card would be posted out, but then it was some months ago. Yes I have been back to the store since February, including a visit looking at a possible new bike and no mention of the card was made.

    So in my view my comments are factual (i.e., I haven’t received my card) and as to my “loyalty” comment; I have no issues with it. If I ever receive my card from Bike Force then I will happily updated the posting; until then readers can form their own opinions.

    Regards
    Andrew

  5. Aushiker December 7, 2009 at 4:52 AM #

    Hi ironmandreamer. Good to hear you received your card and you are enjoying the discount. As far as I can recall I was told the card would be posted out, but then it was some months ago. Yes I have been back to the store since February, including a visit looking at a possible new bike and no mention of the card was made.

    So in my view my comments are factual (i.e., I haven’t received my card) and as to my “loyalty” comment; I have no issues with it. If I ever receive my card from Bike Force then I will happily updated the posting; until then readers can form their own opinions.

    Regards
    Andrew

  6. Aushiker December 7, 2009 at 12:52 PM #

    Hi ironmandreamer. Good to hear you received your card and you are enjoying the discount. As far as I can recall I was told the card would be posted out, but then it was some months ago. Yes I have been back to the store since February, including a visit looking at a possible new bike and no mention of the card was made.

    So in my view my comments are factual (i.e., I haven’t received my card) and as to my “loyalty” comment; I have no issues with it. If I ever receive my card from Bike Force then I will happily updated the posting; until then readers can form their own opinions.

    Regards
    Andrew

  7. ironmandreamer December 9, 2009 at 1:59 AM #

    As far as you can recall? That’s not factual, that’s a recollection of what may have occurred.

    Did you ask for the card when you were in the store or did you assume they would remember you based on your first visit and that you completed the form? I think it is fair to assume a number of people fill out the application for the Loyalty Program and never walk back into the store again.

    It is so easy to post negative comments on the net that aren’t really warrented yet we rarely, me included, go to the effort of acknowledging outstanding effort, price, service etc.

    I’m not saying BFF is the best LBS of all time; but they do look after me well. I am saying your comments seem unfair and I’d like you to walk in, say “Hi” and ask if your Loyalty Program Card is available. Then report back….

  8. ironmandreamer December 9, 2009 at 9:59 AM #

    As far as you can recall? That’s not factual, that’s a recollection of what may have occurred.

    Did you ask for the card when you were in the store or did you assume they would remember you based on your first visit and that you completed the form? I think it is fair to assume a number of people fill out the application for the Loyalty Program and never walk back into the store again.

    It is so easy to post negative comments on the net that aren’t really warrented yet we rarely, me included, go to the effort of acknowledging outstanding effort, price, service etc.

    I’m not saying BFF is the best LBS of all time; but they do look after me well. I am saying your comments seem unfair and I’d like you to walk in, say “Hi” and ask if your Loyalty Program Card is available. Then report back….

  9. Aushiker December 9, 2009 at 2:18 AM #

    Gee whiz it was in February when I visited and the card was discussed! Are you serious with your comments? Can you remember every conversation you had in February? Some how I don’t think so. Mate you need to chill out me thinks.

    As to your other comments:

    (1) I didn’t assume they would remember me and never said I did. I said no mention of the card was made as I did make small purchases and no mention of the loyalty program was made nor was I asked if I was a member. Either would have jolted my memory (as did coming back to this post recently) and had that happened I would have mentioned that I thought I had applied etc.
    (2) Assuming the card was issued, it has been sitting there at the store since February. It would not be hard to either phone or just drop it in the mail to me and for that matter to others who have not collected their cards after a reasonable period. Now that is customer service. Hell I do it here at work … don’t take much.

    If that is not acceptable to you so be it, I am happy with my comments and they stand. Readers can form their own judgements.

    Regards
    Andrew

  10. Aushiker December 9, 2009 at 10:18 AM #

    Gee whiz it was in February when I visited and the card was discussed! Are you serious with your comments? Can you remember every conversation you had in February? Some how I don’t think so. Mate you need to chill out me thinks.

    As to your other comments:

    (1) I didn’t assume they would remember me and never said I did. I said no mention of the card was made as I did make small purchases and no mention of the loyalty program was made nor was I asked if I was a member. Either would have jolted my memory (as did coming back to this post recently) and had that happened I would have mentioned that I thought I had applied etc.
    (2) Assuming the card was issued, it has been sitting there at the store since February. It would not be hard to either phone or just drop it in the mail to me and for that matter to others who have not collected their cards after a reasonable period. Now that is customer service. Hell I do it here at work … don’t take much.

    If that is not acceptable to you so be it, I am happy with my comments and they stand. Readers can form their own judgements.

    Regards
    Andrew

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